Support
Support
The people who wrote Dynamo Ticker answer the support email. Most questions are covered on this page and in the operator guide.
The operator guide
Everything in the control window and on the phone panel, row by row: messages, markets, feeds, backgrounds, scenes and the Schedule page, remote control, display protection, updates. → Operator guide
The status window
Open it from the control window. It tells you four things:
- Licence state. Valid, with the date the current lease runs to; or waiting for a licence file; or lapsed.
- Device code. The short code that identifies this PC. Send it to us when buying or moving a licence.
- Last renewal. When the software last checked in with Dynamo’s service and whether it succeeded.
- Import licence file. The button that loads a licence file we have sent you. The band lights within a minute; no restart.
How the licence works
A licence runs for a year from issue, per site. The software checks in with Dynamo’s service once a week and renews itself for the next seven days over outbound HTTPS. If the connection is lost it keeps running for the rest of that week. Forty-eight hours before a licence would lapse, a notice scrolls on the band itself. If it lapses, the band goes dark with a notice and the control window keeps working; the software never quits. Renew and the band lights on the next check-in.
Renewing
Renew from the Buy page before the year ends, or email us the site name and device code for an invoice. → Buy
Moving to a new PC
A licence is tied to the PC it was issued for. Install Dynamo Ticker on the new PC, send us its device code and the site name, and we issue a new licence file for the same subscription. Your settings can be copied across; the operator guide shows where they live.
Add-ons
Weather scenes, AI backgrounds and remote control are bought from the control window or your phone and switch on within minutes. The Add-ons row shows what is on and what is available. → Pricing
Updates
New versions arrive from Dynamo signed and install in the night window set on the PC, or when you press Install now. If a new version fails to start, the previous one is put back automatically. Nothing ever appears over the band. → Release notes
If the band is dark
- Open the status window. If it says waiting for a licence or lapsed, that is the cause; import the file or renew.
- If the licence is valid, check Display hours: the band may be in its off period.
- Check the output position: the band’s display may have been unplugged and re-plugged on a different port.
- Still dark? Email support with the device code and a photo of the status window.
For your IT team
Outbound HTTPS on port 443 only, no inbound port, no VPN. The one-page requirements sheet is here. → Firewall and network requirements
Contact support
Email support@dynamo-led-displays.co.uk or call +44 (0)203 489 9878, Monday to Friday. Include the site name and the device code and we can see the licence from our side.