Refund policy

Short, because the trial exists so you can test before you buy.

Last updated: [date of publication].

Licences

Fourteen days, if the licence has not been issued. If you buy a licence and change your mind before we issue your licence file, tell us within 14 days of payment and we refund it in full.

Once the licence file has been issued, the licence has been delivered and runs for its year. We do not refund it for change of mind. If the software does not do what the features page says and we cannot fix it, you can end the licence and we refund the unused part of the year, as the licence terms say.

Bought twice by mistake? Tell us. We refund the duplicate.

Add-ons

Weather scenes and remote control: refundable within 14 days if the add-on has not been switched on at a site. Once it is active, it runs for its year.

AI backgrounds: refundable within 14 days if no generations have been used. Generations that have been used are not refundable; the pictures have been made.

Hardware

Tickers are built to order for your wall and are not returnable, except where faulty. Hardware quotations carry their own terms and warranty.

How to ask

Email support@dynamo-led-displays.co.uk with the site name, the device code if you have one, and the receipt email address. We answer from the same inbox.

How the money comes back

Refunds go back to the card you paid with through Stripe, normally within 5 to 10 working days of our confirmation, depending on your bank. VAT is refunded with the price.

Your legal rights

Nothing here limits your rights under UK consumer law where it applies. Business customers are bound by the licence terms. → Software licence terms